Services

Message Taking

Here at Alliance, we specialize in helping our clients manage incoming calls. Our Agents follow a customized script so that they answer the phone as if they were your in-house Help Desk Support Technician. We understand that every client is different and have reliable processes to ensure that you receive your message in a way that is convenient for you – whether by email, text or a phone call.

Lone Worker Check In

Whether you have team members on remote sites, or working in the community alone, we understand the safety concerns that you may have. Alliance has a state-of-the art lone worker program that ensures your team checks in at regular intervals set by you.
Whether it’s a call-in after utility work is complete, a safety call after leaving site or just another way to track hours, Alliance’s Lone Worker program is an additional point of communication for your team.

Call Triage

On-Call Scheduling

We understand that your business hours are 24/7/365. Whether you are busy with a client, hiding in the server room or enjoying some downtime, our trained Agents can capture your client’s issues. Our state-of-the-art system will capture caller ID, subject matter and we record every call for quality assurance. Based on your specific instructions, we can patch the call through to your On-Call support person or let the caller know that the information has been captured and that they will receive a return call during regular business hours

Overflow Call Handling

If you are currently taking the chance of missing critical calls by depending on hit-or-miss telephone coverage, we have good news for you: Alliance offers a flexible month-to-month telephone coverage plan that’s customized to suit the needs of your firm. Our services range from full time front office coverage to as little as one-call-a-day or one-hour-a-day service to relieve your in-house staff during lunch hour. Whether you need regular, year-round telephone coverage or simply require a bit of extra help during especially busy periods when call volume is high, Alliance Answer is available to meet all your telephone answering needs.

Remote Receptionists

A ringing phone means business – unless the calls are not answered by a live person! Few companies can afford the luxury of a full-time receptionist, but Alliance’s Remote Receptionist service is not only affordable, it can actually make you money.
Our Agents are trained to answer the phones exactly the way your in-house Receptionist would. Whether it is office hours, location, or staff directory, our detailed scripts ensure that our staff have all of the information they need at their fingertips.