Our Diverse Clientele
At Alliance Answer, we don't just promise quality—we prove it. For over two decades, our commitment to outstanding customer service has been rigorously tested and recognized by the industry's most respected independent associations. These awards are more than just trophies on our shelf; they are a testament to the consistency, professionalism, and care our agents bring to every single call, 24/7/365.
CAM-X Award of Excellence
26 Consecutive Years | Titanium Plus Award | Top Ten Winner
The Canadian Call Management Association (CAM-X) Award of Excellence is the gold standard for answering services in Canada. Independent judges evaluate our service over a six-month period, grading our agents on response time, courtesy, accuracy, and overall professionalism.
We are proud to announce that Alliance Answer has achieved this distinction for 26 consecutive years, earning the prestigious Titanium Plus Award.
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What is the "Plus" Difference? This award doesn't just measure how we answer the phone—it tests the entire cycle of the call, including how accurately we dispatch and deliver your messages.
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Top Ten Status: In our most recent evaluation, we didn't just pass; we secured a Top Ten ranking among all participating providers.
"Winning this award for the 26th consecutive year motivates us to continue raising the bar and providing outstanding support to our valued clients." — Brad French, President, Alliance Answer
ATSI Award of Excellence
22 Consecutive Years | Onyx Plus Award | Top Score
Our reputation extends across the border. The Association of TeleServices International (ATSI) represents the leading answering services across North America.
Alliance Answer has been honoured with the ATSI Award of Excellence for 22 consecutive years, earning the exclusive Onyx Plus Award. This award is based on "mystery caller" evaluations that grade us on:
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Response Time
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Courteousness
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Accuracy of Call
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Knowledge of Account
In the 2025 evaluations, our team achieved the "Top Score" designation for ALL of North America, proving once again that our agents are performing at the highest level in the industry.
NAEO Superior Agent Service Award
Emerging Leaders Award | Top Ten Call
We are also proud recipients of the Superior Agent Service Award (SASA) from the National Amtelco Equipment Owners (NAEO). Unlike other awards that look at the company as a whole, this program focuses heavily on the individual agent's ability to handle complex calls with skill and care.
In 2025, Alliance Answer was recognized with the Emerging Leaders Top Ten Award, a special placement that highlights our agents' ability to deliver a superior caller experience.
Experience the Award-Winning Difference
Don’t settle for a standard answering service. Choose the partner that has been consistently voted the best. Let us show you what award-winning support looks like for your business.
Let's Connect
We look forward to hearing from you and exploring how our telephone answering services can enhance your business communications.