Who We Are
Welcome to Alliance Answer, a leading Telephone Answering Service. With our team of dedicated Agents, we prioritize delivering an exceptional customer experience with every call, earning the trust of our valued clients.
Since our establishment in 1948, we have successfully handled over 50 million calls, empowering businesses to become more agile and profitable. Our commitment to answering each call with friendliness and professionalism has garnered us prestigious Awards of Excellence from industry-accredited associations since 1998.
The Power of Our Team: Our Competitive Edge
At Alliance, we understand that our success hinges on our people. To be the best answering service, we knew we had to seek, train, and retain top-caliber talent. Our meticulous hiring process has led to an incredibly low staff turnover rate, with an average length of service of 9 years. More than half of our dedicated staff members have been with us for 15+ years, solidifying our team’s expertise and dedication.
Our team members are the driving force behind Alliance’s competitive edge, benefiting both our company and, most importantly, our clients!
By The Numbers
Whether it’s billing out your minutes, to ensuring all of our customer experience statistics are maintained, Alliance Answer is about the numbers. When you’re looking to scale your business, you want something that is inexpensive but doesn’t cut corners in the manner we hire, train and retain our team. Our front office Agents are able to take calls 24/7/365, within your unique account guidelines.
5 Specialized Divisions
Discover our specialized divisions under the Alliance Communications umbrella:
Alliance Answer: Our flagship service, renowned both in Canada and USA.
Director on Call: Dedicated to serving the funeral profession with utmost care.
Legal Call 24: Catering exclusively to the legal field, including bail bonds firms.
Property Answer: Tailored solutions for property management firms, real estate agents, and trades companies to boost their businesses.
Quest Answering: Serving the Simcoe community and beyond for over 20 years from our trusted satellite office.
9.5 Year Average Tenure
At Alliance, our exceptional Agents are masters of customer service, front office etiquette, and call management. Through continuous education, enticing work perks, and an exceptional corporate culture, we ensure talent retention. With an average tenure of 9.5 years, our Agents’ expertise shines, delivering unparalleled professionalism and a lasting impact on your callers. Partner with us and experience the difference our exceptional team can make for your business communication today!
1768 Calls Per Day
At Alliance, our impressive call volume of 1768 per day guarantees that our Agents are fully dedicated to each and every client. By handling only one call at a time, we minimize hold times, allowing us to gather all relevant details and promptly dispatch if needed. Rest assured, you only pay for the active time we spend on your account. Our streamlined processes ensure optimal efficiency without compromising the personal touch that sets us apart. Experience unmatched service and seamless communication with Alliance today.
20+ Years of Award Winning Excellence
Since 1999, Alliance has continuously achieved the prestigious “Award of Excellence” from CAM-X, demonstrating our commitment to exceptional service. Notably, we are also proud recipients of accolades from ATSI and NAEO, esteemed independent call center organizations. Our consistent recognition by these industry leaders reaffirms our dedication to providing top-notch service and elevates us as a trusted name in the field. Partner with us to experience our award-winning excellence firsthand.
Training & Hiring
Message from Brad French, President
From the first time we meet with you, we are about understanding your business: your corporate culture and personality, the dynamics that drive your revenues, and the issues you’re seeking to resolve. At Alliance Answer we believe every client is unique, so every script must be customized to your firm’s specific requirements.
It’s that personalized attention to detail that sets the tone for how we work for you. In the end, we don’t want you to think of us just as an expense, but instead see us as a key component of your overall business.
