Alliance Answer Celebrates Prestigious Industry Recognition with NAEO’s 2025 Superior Agent Service Award

Kingston-Based Answering Service Earns Two Coveted “Emerging Leaders Top Ten” Awards

April 2025 marked a significant milestone for Alliance Answer as the Kingston, Ontario-based answering service provider received international recognition for excellence in customer service. The company proudly announced its achievement of the prestigious 2025 Superior Agent Service Award (SASA), presented by the National Amtelco Equipment Owners (NAEO) at their annual conference in Fort Myers, Florida.

Award-Winning Customer Service Excellence

The Superior Agent Service Award represents the pinnacle of achievement within the call center and answering service industry, evaluating participants through a rigorous six-month “mystery caller” assessment program. Alliance Answer distinguished itself by earning two special Emerging Leaders Top Ten Awards, showcasing the company’s commitment to exceptional service standards.

Independent judges contracted by NAEO evaluated Alliance Answer’s performance across multiple critical metrics:

• Response Time
• Courteousness of Representatives
• Accuracy of Call Handling
• Knowledge of Client Accounts
• Overall Impression of Call Quality

What This Recognition Means

“As an association, we consistently challenge each other to pursue excellence—and the SASA is one of the ways we measure and celebrate that commitment,” explained NAEO’s 2024–2025 President, Marvin Cooper. “Winning these awards is a clear demonstration of the exceptional service your staff provides through the SASA mystery caller program.”

Established in 2018, the NAEO Superior Agent Service Award program offers NAEO members the opportunity to have their answering service agents evaluated by an independent panel of judges. The program specifically prioritizes the caller experience in every aspect of service delivery.

About the NAEO

Founded in 1984, the National Amtelco Equipment Owners association represents Amtelco users in the call center, answering service, and healthcare industries. The organization has expanded to include companies across North America and Europe, serving as an indispensable resource by providing education, networking opportunities, and the development of industry best practices.

Alliance Answer: Committed to Superior Service

This recognition reinforces Alliance Answer’s position as an emerging leader in the answering service industry. By achieving these distinguished awards, the Kingston-based company demonstrates its unwavering dedication to customer service excellence and operational quality.

The entire Alliance Answer team celebrates this achievement as validation of their ongoing commitment to exceptional service standards and customer-first philosophy.

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For more information about Alliance Answer and their award-winning services, visit allianceanswer.com or contact Dan Cirillo, Director of Sales & Marketing at dcirillo@alliance.inc.