Winning Big in San Antonio: Alliance Answer Earns Double Honours for Customer Service Excellence
We are proud to announce that Alliance Answer has once again been recognized on the international stage for our commitment to quality and professionalism. At the 2026 NAEO Annual Conference held this March in San Antonio, Texas, our team was honoured with two Superior Agent Service Awards (SASA). This double win highlights our consistent dedication to providing the highest tier of live answering services for our partners and their customers.
The SASA is far more than just a trophy; it is the result of a rigorous, six-month evaluation process designed to ensure the highest standards in professional phone handling. As detailed by NAEO, independent judges use a “mystery caller” program to assess several key performance indicators. These include response time, the courteousness of our representatives, the accuracy of call handling, and deep knowledge of each client’s specific account. Earning this award twice is a powerful validation of the training and expertise our agents bring to every interaction.
In an era where many businesses are shifting toward automated systems, Alliance Answer remains steadfast in our human-centric approach. We believe that 100% human interaction is the gold standard for an answering service, offering a level of empathy and nuanced problem-solving that AI cannot match. These awards serve as a benchmark for our existing clients, ensuring that your business is represented by a team that consistently ranks among the best in North America.
Based in Kingston, Ontario, we strive to bring world-class service to our local community and beyond. This achievement at NAEO 2026 motivates us to continue refining our best practices and delivering the superior service our partners have come to expect. We want to extend a massive thank you to our incredible team of agents for their hard work and to our clients for continuing to trust us with your most important connections.
Frequently Asked Questions (FAQ)
What is the NAEO Superior Agent Service Award (SASA)? The SASA is a prestigious international award presented by the National Amtelco Equipment Owners (NAEO) to call centers and answering service providers that demonstrate exceptional service quality. It is based on a “mystery caller” program where independent judges evaluate agents over a six-month period.
How are answering services evaluated for the SASA award? Evaluation criteria include response time, the courteousness of the representative, the accuracy of the information taken, the representative’s knowledge of the account, and the overall impression of the call.
Who is the NAEO? Founded in 1984, the NAEO is an association of Amtelco users in the call center and healthcare industries dedicated to education, networking, and the development of industry best practices.
Who else has won the NAEO SASA award? Previous recipients of the award from last year’s conference include: Alliance Answer (Top Ten Call x2), Newtown Answering Service, Extend Communications, Northern Communications, The Legacy Connection, Always On Call Answering Service, i24 Call Management Solutions, Intercon Messaging, AnswerTel of Athens Inc, Apello, Dexcomm, AnSer, Direct Line TeleResponse, Always Answer, and Answer 365.
